Gearbox Audio Policies

Pricing policy: All pricing is detailed in the website Buy Now page.

 

Shipping policy:

Gearbox Audio will ship completed orders Monday-Friday. Orders placed and paid before 1:00 p.m CST will ship that same day. All completed orders after the cutoff time will ship the following business day. GearBox Audio.com does not ship on Saturday or Sunday.

 

Backorders:

Products that are not available to ship at the time of the order may be available for backorder.  You will be notified if an item is on backorder. Once the item is ready it will ship.  All international orders with backorders items with be held until all the items will be available for shipment. Please contact us by phone or email for your order’s status.

 

Domestic Shipping

All orders shipped within the United States over $50 will ship free via USPS or UPS, depending on the ordered items.

Orders shipping within the United States with USPS Priority Mail will have delivery confirmation and in some cases a signature requirement (orders over $250 or if shipping address has an apartment, suite, or office number). USPS Priority ships with an estimated delivery time, but this is not a guaranteed shipping time. Please note that any orders that weigh under 13oz. may ship via USPS First Class. Delivery time is typically the same as Priority shipping and also includes a tracking number. An email with tracking will be sent once the tracking number is known on the day of shipment or the following day. This number may be entered at USPS.com or UPS.com.

UPS Ground shipping time depends on location and is up to 5 business days. To get time estimates prior to making an order check UPS.com. All UPS shipments will have a signature requirement unless requested otherwise. An automated email with tracking will be sent once the tracking number is assigned on the day of shipment.

All shipping estimates for USPS and UPS are from the time of pickup and do not take into account order processing time.

 

International Shipping

At GearBox Audio our international customers are very important to us. Not only do we pack our shipments securely to withstand the long journey around the world, we will work with you from start to finish ensuring your shipment arrives safely and to your satisfaction. All shipments are fully insured in case of loss or damage.

All International orders shipping with USPS Priority Mail International will ship with Priority tracking, designated with a CJ number. All Customs processing time varies greatly depending on the country and are not included in USPS shipping time estimates. An email with tracking details will be sent once the order is processed on the day of shipment or the day after.

For Canadian customers, please be aware there will be a brokerage fee when using UPS, as well as normal customs charges. The buyer is responsible for both customs charges and brokerage fees for all orders.

International shipments are subject to import taxes by the destination country upon receipt. All payment for import taxes on international shipments are the sole responsibility of the buyer. Orders that come back to GearBox Audio as not claimed or refused by the customer will receive a refund for the product. Shipping costs will not be refunded. Please monitor tracking on your shipments to be aware of customs processing and delivery.

Contact Gearbox Audio for specific shipping questions by email.

For more detailed shipping time estimates and information please refer to our carrier’s websites.

USPS.com

UPS.com

All equipment sold is United States power specifications and may need additional modifications or converters in countries other than the USA or Canada.  We are not responsible for providing additional power supplies for the customer’s corresponding country.

 

Return policy:

Although we think you will love our products, should you decide to return the product, please contact us within 7 days of purchase to arrange for a return. Returns require a RGA number (“Returned Goods  Authorization”). GearBox Audio will not accept returns without an RGA assigned.  Returned items must be in like-new condition. We do not accept return pedals with paint chips, Velcro application/removal residue or any other damage.  Note a 15% re-stocking fee applies to all accepted returns.

 

International Shipments:

International shipments may be subject to import duties and taxes, which are levied once the package reaches the destination country. Additional charges for customs clearance must be borne by the importer (customer). GearBox Audio has no control over these charges nor can we predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for further information. Note:  We will not declare packages at a lower value for Customs purposes.

 

Warranty:

All GearBox Audio pedals carry a five year, fully-transferable warranty that covers defects due to parts and labor. It is the purchaser’s responsibility to return the product prepaid to the shop. In the unlikely event you should ever need warranty service, please contact us at gearboxaudio.com

 

Privacy Policy:

To Our Individual customers:

Your privacy is important to us, and maintaining your trust and confidence is one of our highest priorities. We respect your right to keep your personal information confidential and understand your desire to avoid unwanted solicitations.

What personal information do we collect from the people that visit our website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information or other details to help you with your experience.

 

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our future newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.

 

Parties to Whom We Disclose Information

As a general rule, we do not disclose personal information about our clients or former clients to anyone. However, to the extent permitted by law nonpublic information about you may be disclosed in the following situations:

To comply with a validly issued and enforceable subpoena or summons.
In the course of a review of our firm’s practices under the authorization of a state or national licensing board, or as necessary to properly respond to an inquiry or complaint from such a licensing board of organization.
In conjunction with a prospective purchase, sale, or merger of all or part of our firm, provided that we take appropriate precautions (for example, through a written confidentiality agreement) so the prospective purchaser or merger partner does not disclose information obtained in the course of the review.
As a part of any actual or threatened legal proceedings or alternative dispute resolution proceedings either initiated by or against us, provided we disclose only the information necessary to file, pursue, or defend against the lawsuit and take reasonable precautions to ensure that the information disclosed does not become a matter of public record.
To provide information to affiliates of the firm and nonaffiliated third parties who perform services or functions for us in conjunction with our services to you, but only if we have a contractual agreement with the other party which prohibits them from disclosing or using the information other than for the purposes for which it was disclosed. (Examples of such disclosures include using an outside service bureau to process tax returns or engaging a records-retention agency to store prior year records.)

 

Confidentiality and Security of Nonpublic Personal Information

Except as otherwise described in this notice, we restrict access to nonpublic personal information about you to employees of our firm and other parties who must use that information to provide services to you. Their right to further disclose and use the information is limited by the policies of our firm, applicable law, and nondisclosure agreements where appropriate. We also maintain safeguards in compliance with applicable laws and regulations to guard your personal information from unauthorized access, alteration, or premature destruction.

We value your business and are committed to protecting your privacy. Please contact us if you have any questions or if we can be of further service.